betbst Privacy Policy

betbst ("we", "us", or "platform") provides a safe, reliable, and transparent online casino and betting service for users in Bangladesh. This privacy policy ("policy") explains what types of personal information we collect about you, how that information is used and stored, who it may be shared with, and what your rights are.

By registering an account on betbst or using our services, you are considered to have given your consent to the terms of this privacy policy. This policy should be read together with our Terms and Conditions.

We may update this policy from time to time. In the event of changes, we will post a notice on the platform and the "Last Updated" date at the top of the policy will be changed. You are encouraged to review this page regularly.

betbst may collect the following types of information for the purpose of providing services, verifying identity, and securing your account:

1.1 Registration Information

• Full name (in Bengali or English)
• Date of birth (for age verification — we only provide accounts to those aged 21 or above)
• Mobile number
• Email address
• Preferred username and password

1.2 Financial and Identity Verification Information

• National Identity Card (NID) number or passport number
• bKash, Nagad, or Rocket mobile number
• Bank account details (if bank transfer is used)
• Transaction history (deposit and withdrawal information)

1.3 Usage and Technical Information

• IP address and device type
• Browser information and operating system
• Activity logs on the platform (game history, login times, click patterns)
• Cookie and session data (see section 7 for details)

1.4 Support Communications

• Messages and attachments sent via live chat or email
• Details of complaints or requests

betbst uses your information only for the following legitimate purposes:

• Account management: Ensuring registration, login, password recovery, and account security.
• Financial transaction processing: Completing deposits and withdrawals, verifying identity, and preventing fraud.
• Service improvement: Analysing user behaviour to improve the gaming experience.
• Promotional communications: Informing you about bonuses, offers, and updates subject to your consent.
• Responsible gaming: Detecting unusual activity and providing support in accordance with responsible gaming guidelines.
• Legal obligations: Complying with applicable laws, regulations, and directions from regulatory authorities.
• Customer support: Providing assistance via live chat and email.

betbst does not sell your personal information to third parties. However, certain information may be shared in the following circumstances:

3.1 Service Providers

Minimum necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, banks), identity verification, and technical infrastructure. These partners are bound to comply with betbst's privacy policy.

3.2 Legal Requirements

Information may be disclosed under a court order, a lawful request from an investigating authority, or applicable law. In such cases, we provide only the information that is legally required.

3.3 Fraud Prevention

If account fraud, money laundering, or any other misuse is detected, relevant information may be shared with the relevant authorities or security partners.

3.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity — however, the protections of this policy will continue to apply.

4.1 Retention Period

Information is retained while your account is active and for a specified period after account closure to meet legal obligations. Records of financial transactions may be kept for an extended period in accordance with applicable regulations.

4.2 Security Measures

betbst has implemented industry-standard technical measures to protect your information:

• SSL (Secure Sockets Layer) encryption — data transmission is fully encrypted
• Password hashing — passwords are never stored in plain text
• Two-factor authentication (2FA) facility
• Regular security audits and vulnerability testing
• Restricted access controls — only authorised staff can view the information they need
• Physical security measures at data centres

However, no transmission of information over the internet is completely risk-free. We are committed to ensuring the highest level of protection, but we cannot guarantee the complete prevention of unauthorised access by any third party.

As a betbst user, you have the following rights over your own information:

5.1 Right of Access

You may request a copy of the personal information stored in your betbst account. We will respond within a reasonable time.

5.2 Right to Rectification

If the information stored about you contains any errors or is incomplete, you may request a correction via live chat or email.

5.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations, ongoing disputes, or fraud investigations.

5.4 Right to Object to Processing

You may withdraw your consent to receive marketing messages or object to the use of your information for a specific purpose. To do so, please contact our support team.

5.5 Right to Close Account

You may close your betbst account at any time. Even after account closure, we may retain certain records as required by law.

To exercise any of the above rights, please contact us via 24/7 live chat or email.

betbst's services are intended only for individuals aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

Date of birth is verified at the time of registration. If an account belonging to a minor is identified, it will be closed immediately and the associated information will be securely deleted. If you believe that a minor has registered on our platform, please notify our support team immediately.

betbst uses cookies and similar tracking technologies. A cookie is a small text file stored on your device.

7.1 Use of Cookies

• Essential cookies: Maintaining login sessions and ensuring security — without these the site will not function properly.
• Functionality cookies: Remembering language preferences, game settings, and user preferences.
• Analytics cookies: Monitoring site usage so that we can improve our services.

7.2 Cookie Controls

You may disable non-essential cookies through your browser settings. Please note that disabling essential cookies may cause some features of betbst to stop working.

The betbst platform integrates services from payment gateways (bKash, Nagad, Rocket) and game providers (Pragmatic Play, Spribe, JILI, PG Soft, and others). These third parties have their own privacy policies, for which they are independently responsible.

betbst does not control the data collection or usage practices of these third parties and is not responsible for their privacy practices. You are advised to review the privacy policy of the relevant third party.

betbst reserves the right to change, add to, or amend this privacy policy at any time. In the event of significant changes:

• The update date on this page will be changed.
• Users may be notified through the platform depending on the nature of the changes.
• Continued use of the platform after significant changes will be considered acceptance of the new policy.

Visit this page regularly to stay informed about the latest policy.

If you have any questions or concerns about this privacy policy, or if you have a request regarding your information rights, please contact our support team. We provide assistance in Bengali 24/7.

To learn more, visit our About Us page or check our FAQ section.