betbst — Safe Gaming Commitment

betbst Responsible Gaming Policy

Stay safe while having fun — betbst believes that a healthy gaming experience is the best experience. Our tools and support are always by your side.

Why is Responsible Gaming Important?

At betbst we believe gaming should be a form of entertainment — not a sole source of income. Responsible gaming means understanding your own limits, managing your time and money wisely, and keeping gaming a healthy part of your life.

Online gaming is growing fast in Bangladesh. In this environment, betbst always puts the wellbeing of its players first. Under our responsible gaming policy you have access to deposit limit setting, a self-exclusion option, a time-out feature, and 24/7 Bengali live chat support for any issues.

Remember: gaming is for entertainment. When you feel that gaming is having a negative impact on your daily life, relationships or finances, that is the time to take action. betbst is always ready to help you take that step.

Our Protection Tools

Deposit Limit

Set the maximum amount you want to deposit each day, each week or each month. Setting a limit makes it easier to stay within your budget. Reducing a limit takes effect immediately; increasing one takes 24 hours to come into effect.

Time-Out Feature

If you feel you need a short break, temporarily close your account for anywhere from 24 hours up to a maximum of 6 weeks. During a time-out you will not be able to log in to or deposit into your account.

Self-Exclusion

If you feel gaming is getting out of control, request to close your account for a minimum of 6 months or permanently through self-exclusion. It is a firm and courageous decision — betbst always respects this step.

Session Tracking

You can see in real time how long you have been playing. There is also the option to receive reminder notifications at set intervals — so you do not lose track of time.

24/7 Support

If you want to talk about a gaming problem, our Bengali live chat support is always ready. Help is provided with complete confidentiality, without judgement, and with only your wellbeing in mind.

Minor Protection

betbst strictly follows a 21+ age policy. Age verification is mandatory during account verification. Family members can use parental control software to restrict access.

Warning Signs of Problem Gaming

If you notice any of the following signs in yourself, please seek help. This is not a weakness — it is a sign of self-awareness.

  • You are playing beyond your budget or repeatedly playing to try to win back money you have lost.
  • You are prioritising gaming over your family, friends or work.
  • You want to cut down or stop gaming but cannot.
  • You are lying to family or people close to you about your gaming.
  • You are continuing to game by taking on debt or drawing on your savings.
  • You feel restless, angry or frustrated when you are unable to game.
  • You are using gaming as a way to escape from stress or anxiety.

Tips for Healthy Gaming

01

Set a budget in advance

Before you start playing, decide on a firm limit in your mind — stop if you lose more than that. Keep your entertainment budget separate; never use savings or emergency funds.

02

Stick to a time limit

Allocate time for each gaming session in advance. Set a timer on your phone. When the time is up, close the screen — even if you are winning.

03

Do not play on impulse

Take a break from gaming when you are feeling frustrated, tired or low. When you are not in a good mental state your ability to make decisions is reduced, which increases the risk of losses.

04

Accept losses

Losing is a normal part of gaming. Continuing to play in the hope of winning back lost money is one of the biggest mistakes you can make. Stop when you lose, and start fresh the next day.

05

Do not think of gaming as a source of income

Online gaming is for entertainment, not a substitute for regular income. Keeping this mindset greatly reduces the tendency to take excessive risks.

06

Let someone close to you know

Talk openly with family or a trusted friend about your gaming habits. Having their support makes it much easier to maintain healthy limits.

21+

For Adults Only

The minimum age to open an account and play at betbst is 21. Identity verification is mandatory during the registration process. We make every effort to keep minors away from gaming. If a minor in your family is at risk of accessing the site, please use parental control software on your device.

Reach Out for Help

A gaming problem is a health issue, not a moral failure. Asking for help takes courage. betbst is always by your side.

Contact Us on Live Chat

Our support team is available in Bengali 24 hours a day, 7 days a week. You can get immediate assistance with gaming limits, self-exclusion or account closure. Complete confidentiality is maintained.

Write to Us by Email

Email our support team directly. Your request will be handled with complete confidentiality. Email address: [email protected]

Responsible Gaming FAQ

After logging into your betbst account, go to the Account Settings section and look for the "Responsible Gaming" option. From there you can set a daily, weekly or monthly deposit limit. Reducing a limit takes effect immediately, but increasing one takes 24 hours to come into effect — this is an intentional safety measure.

Self-exclusion is a feature that lets you voluntarily close your account for a set period or permanently. The minimum duration starts at 6 months. During self-exclusion, logging in, making deposits or placing bets is not possible. It cannot be cancelled before the period ends. Contact our live chat or email for assistance.

A time-out is a short-term break — from 24 hours up to a maximum of 6 weeks. It helps with temporary fatigue or stress. Self-exclusion is a long-term solution — a minimum of 6 months or permanent — for those experiencing serious difficulties controlling their gaming. Choose the option that matches the severity of the problem.

Yes, if you know that a family member is struggling, please contact our support team. You can also use parental control software on your device to block access for minors. Our support team is able to advise family members as well.

Yes, when you request self-exclusion you will be given the opportunity to withdraw any remaining balance in your account. The minimum withdrawal amount is ৳1,000 and the process is usually completed within 1 hour. Contact live chat for more details.

We always recommend seeking help from a professional mental health specialist for serious gaming addiction problems. Government mental health hospitals and private counselling services are available in Bangladesh. As a first step, contact our 24/7 Bengali live chat support — we will help point you in the right direction.

Enjoy betbst Safely

Play responsibly and enjoy yourself. Explore the different game sections at betbst or visit our FAQ page to find out more.